EcoVadis is a sustainability rating platform for global supply chains. The objective is promoting environmental and social practices of companies through CSR performance monitoring within the supply chain and supporting companies in improving sustainability. The CHT Group has set itself the goal of further improving its sustainability performance by 2025 and achieving a score of 80% in the EcoVadis certification.
The CHT Group received 65 out of 100 points in 2021 and thus a silver level for sustainability performance. The categories were environment, labor and human rights, ethics, and sustainable procurement. CHT Group belongs to the 10% of the best rated chemical companies. Among other things, the comprehensive sustainability management including clearly defined goals and pursuit within the CHT Group as well as the linking of the activities to the development goals of the United Nations (SDGs) were emphasized.
Checking customer satisfaction
For successful additional expansion of business relationships with our customers, we rely on an open and trusting dialog. Although we did not conduct a comprehensive customer satisfaction survey in the 2021 reporting period, we do receive a great deal of feedback and suggestions in daily dialog with our customers worldwide. The corresponding customer surveys of recent years have also confirmed that our customers are very satisfied and loyal and appreciate the high level of expertise of our team as well as the good service and high levels of reliability. In addition, we regularly carry out customer satisfaction analyses with the help of external consultants.
Free competition characterizes global business life. This benefits us and all our companies worldwide. A competition characterized by fairness and respect is a key prerequisite for this: We consider it a matter of course to comply with laws, regulations, standards, and codes of conduct towards customers, partners, suppliers, and competitors – just as we expect the same vice versa. It is important to us that we emphasize our strength without discrediting competitors. Thus, no cases were reported in 2021 in which our company had infringed the competition rules or failed to comply with the law.