CHT Sustainability Report 2020

Society

Certification

EcoVadis certification

EcoVadis is a sustainability rating platform for global supply chains with the objective of promoting environmental and social practices of companies through CSR performance monitoring within the supply chain and supporting companies in improving sustainability. The CHT Group has set itself the goal of further improving its sustainability performance by 2025 and achieving a score of 80% in the EcoVadis certification.

The CHT Group received 62 out of 100 points in 2020 and thus a silver level for sustainability performance. The categories were environment, labor and human rights, ethics and sustainable procurement. Therefore, the CHT Group belongs to the top 10 rated chemical companies. Among other things, the comprehensive sustainability management including clearly defined goals and pursuit in the CHT Group as well as the linking of the activities with the development goals of the United Nations (SDGs) were particularly emphasized.

Checking customer satisfaction

For successful additional expansion of business relationships with our customers, we rely on an open and trusting dialogue. Although we did not conduct a comprehensive customer satisfaction survey in the 2020 reporting period, we do receive a great deal of feedback and suggestions in daily dialogue with our customers worldwide. The corresponding customer surveys of recent years have also confirmed that our customers are very satisfied and loyal and appreciate the high level of expertise of our team as well as the good service and our high level of reliability. In addition, we regularly carry out customer satisfaction analyses with the help of external consultants.

Fairness first

Free competition characterizes global business life. This benefits us and all our companies worldwide. A competition characterized by fairness and respect is a key pre-requisite for this: We consider it a matter of course to comply with laws, regulations, standards and codes of conduct towards customers, partners, suppliers and competitors – just like we expect the same vice versa. It is important to us that we emphasize our strength without discrediting competitors. Thus, no cases were reported in 2020 in which our company had infringed the competition rules or failed to comply with law.

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